He aha ka pahuhopu o ka pae lawelawe?
Introduction:
ʻO ka Service Level Objective (SLO) kahi ʻaelike ma waena o kahi mea lawelawe a me kahi mea kūʻai aku ma ke kiʻekiʻe o ka lawelawe e pono e hāʻawi ʻia. He ana ia no ka mālama ʻana i ka maikaʻi o ka lawelawe i ʻaelike ʻia i ka manawa. Hiki ke hoʻohana ʻia nā SLO i nā ʻoihana like ʻole, e like me ke ao ʻana, lako polokalamu ʻenehana, lawelawe IT, a me ke kelepona.
Nā ʻano o nā SLO:
Hiki ke ʻokoʻa nā SLO ma muli o ka ʻoihana, a me nā hopena i makemake ʻia o kahi mea lawelawe. ʻO ka maʻamau, ʻekolu mau ʻano SLO: loaʻa (uptime), metric hana, a me ka ʻoluʻolu o ka mea kūʻai aku.
loaʻa:
ʻO ke ʻano maʻamau o SLO he SLO loaʻa. E ana kēia i ka manawa e loaʻa ai kahi lawelawe a ʻōnaehana paha a holo pololei i kekahi manawa. Pono e hōʻike ʻia ka loaʻa ʻana ma nā huaʻōlelo e like me "e loaʻa ka lawelawe i ka 99.9% o ka manawa" a i ʻole "ʻaʻole pono ka manawa haʻahaʻa ma mua o 1 mau minuke i kēlā me kēia lā."
Hana Metrics:
Ana nā ana hana i ka wikiwiki i hoʻopau ʻia nā hana e kahi ʻōnaehana a i ʻole lawelawe. Hiki ke hōʻike ʻia kēia ʻano SLO ma nā huaʻōlelo e like me "pono e hoʻopau ka ʻōnaehana i nā hana i loko o 5 kekona" a i ʻole "ʻaʻole pono ka manawa pane ma mua o 0.1 kekona no kekahi noi."
Ka hauʻoli o ka mea kūʻai aku:
ʻO ka hope, ana nā SLO i ka hauʻoli o nā mea kūʻai aku i ka lawelawe i loaʻa iā lākou. Hiki i kēia ke hoʻokomo i nā metric e like me ka manaʻo o nā mea kūʻai aku, nā helu, a me nā manawa hoʻoholo i nā tiketi kākoʻo. ʻO ka pahuhopu e hōʻoia i ka hoʻokō ʻana o ka lawelawe a ʻoi aku paha i ka manaʻo o nā mea kūʻai aku ma o ka hāʻawi ʻana i nā pane kiʻekiʻe me ka wikiwiki a me ka maikaʻi.
maika:
Hāʻawi ʻo SLO i nā mea kūʻai aku e ʻike i kā lākou mea e loaʻa nei me kā lākou lawelawe lawelawe a hāʻawi i nā hui i kahi ala e ana i ka hana i ka manawa. Kōkua kēia iā lākou e hoʻomaopopo maikaʻi i ka hana ʻana o kekahi mau kaʻina hana a lawelawe paha a hiki iā lākou ke hana i nā loli inā pono. Eia kekahi, ʻo ka loaʻa ʻana o nā SLO maʻemaʻe e hōʻoia i ka loaʻa ʻana o nā manaʻolana i hoʻomaopopo maopopo ʻia.
Hiki i nā SLO ke hiki i nā hui ke hoʻomaikaʻi i ka ʻoluʻolu o ka mea kūʻai aku ma o ka hāʻawi ʻana i nā lawelawe e kū pono ana i nā pono a me nā manaʻolana. Kōkua kēia i nā hui e hoʻokumu i kahi ʻike mea hoʻohana ʻoi aku ka maikaʻi, a me ka hāʻawi ʻana i ka maluhia o ka noʻonoʻo no nā mea kūʻai aku hiki ke hilinaʻi i kā lākou lawelawe lawelawe e hāʻawi i ka pae o ka lawelawe a lākou e manaʻo ai.
He aha nā pilikia o ka hoʻohana ʻole ʻana i kahi SLO?
ʻO ka loaʻa ʻole o kahi SLO hiki ke hōʻino i ka kūleʻa o kahi hui, no ka mea, waiho ʻia iā lākou me ke ala ʻole e hoʻopaʻa ai i kā lākou mea lawelawe no ka hana maikaʻi ʻole a i ʻole nā lawelawe kūpono ʻole. Me ka ʻole o kahi SLO, ʻaʻole loaʻa i nā mea kūʻai aku ka pae o ka lawelawe a lākou e manaʻo ai a hiki ke alo i nā hopena e like me ka manawa haʻahaʻa i manaʻo ʻole ʻia a i ʻole nā manawa pane lohi. Eia hou, inā ʻaʻole maopopo ka manaʻo o kahi hui no kā lākou mea lawelawe, hiki iā ia ke alakaʻi i nā kuhi hewa e hiki ai ke hoʻopilikia hou i ka laina.
Ka Hopena:
ʻO ka holoʻokoʻa, ʻo ka Service Level Objectives he ʻāpana koʻikoʻi o kēlā me kēia pilina ʻoihana me nā mea kūʻai aku. Ma ka hōʻoia ʻana i ka ʻike maopopo ʻana o nā ʻaoʻao ʻelua i ka lawelawe i makemake ʻia a me nā pae maikaʻi, kōkua nā SLO e hōʻoia i ka loaʻa ʻana o nā mea kūʻai aku i ka waiwai maikaʻi loa no kā lākou kālā e pili ana i ka hāʻawi ʻana i ka lawelawe. Eia kekahi, ʻo ka loaʻa ʻana o kahi SLO i hoʻonohonoho ʻia e hiki ai i nā hui ke ana maʻalahi i ka hana i ka manawa a hana i nā loli inā pono. No laila, he mea nui i nā ʻoihana ke loaʻa kahi SLO e hōʻoia i ka kūleʻa a me ka ʻoluʻolu o ka mea kūʻai aku.
